Welcome to Kiyo R&D Laboratory, a premier testing facility certified by the National Accreditation Board for Testing and Calibration Laboratories (NABL). Our commitment to excellence ensures that every test we conduct meets rigorous standards, providing you with reliable and accurate results. If you’re considering utilizing our services, here’s a simple, step-by-step guide to our testing procedure, designed for clarity and ease of understanding for everyone.

Step 1: Test Request Form (TRF)

Initiating Your Test Request: The first step in engaging with Kiyo’s state-of-the-art laboratory services begins with you, the customer, filling out the Test Request Form (TRF). This form captures all the necessary details about the tests you require, including the type of material to be tested, the specific tests needed, and any other relevant information. It’s crucial to fill out this form as comprehensively as possible to ensure that we fully understand your testing needs.

Step 2: Quotation

Understanding the Costs: Upon receiving your TRF, we will review your request and provide you with a detailed quotation. This quote will include the cost of the requested tests, giving you a clear understanding of the financial aspect of the testing process. Our goal is to ensure transparency and provide you with all the information needed to make an informed decision.

Step 3: Sample Receipt

Sending Your Samples to Kiyo: Once you’ve reviewed and accepted our quotation, the next step is to send your samples to Kiyo R&D Laboratory. We handle each sample with the utmost care and precision, ensuring it’s properly logged and stored until testing begins. Properly packaging and labeling your samples will facilitate a smooth process.

Step 4: Purchase Order or Payment

Finalizing the Agreement:

• For industrial clients, we require a Purchase Order (PO) to proceed with the testing services. This official document should be issued by your company, confirming the services requested and agreeing to the quoted costs.
• For students and individual researchers, an advance payment is required. This step ensures that all financial prerequisites are settled, allowing us to allocate resources and schedule your tests promptly.

Step 5: Testing Process

The Testing Phase: Each test conducted in our laboratory requires a specific amount of time, depending on the complexity and type of analysis. We ask for your patience during this period. Rest assured, our team of experts utilizes the latest technologies and methodologies to ensure accurate and timely results.

Step 6: Report and Invoice

Receiving Your Results: Upon completion of the tests, Kiyo R&D Laboratory will compile a comprehensive test report detailing the outcomes and analyses. Along with this report, an invoice including the applicable GST (currently at 18%) will be shared with you. This documentation provides a complete overview of the services rendered and the results obtained.

Step 7: Customer Review

Your Feedback Matters: Your satisfaction is paramount to us. After you’ve reviewed the test report and invoice, Kiyo will reach out to request your feedback on our services. This step is crucial for us to maintain high standards of customer service and continually improve our processes.

Conclusion

At Kiyo R&D Laboratory, we strive to make our testing process as straightforward and transparent as possible. From your initial request through to the delivery of results, we’re committed to providing you with high-quality, reliable testing services. If you have any questions or need further assistance at any step of the process, our dedicated team is here to help.

We look forward to serving your testing needs and contributing to your projects’ success with our accredited, expert services.